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Explanation of Concepts and Functions

This section explains the concepts and functions that underpin what Evergiving does. These are grouped within different categories.

Campaign Management

Campaign management & Donor Engagement involves organizing teams, tracking campaigns, and building relationships with donors. It includes managing territories, monitoring fundraiser activities, and communicating with donors effectively.

Call Center & Communication Management

Managing both inbound and outbound communications with donors is essential for engagement. This category explains the call center and the automation systems that go with it.

Face to Face, Digital & Residential Interactions

Engaging donors across multiple channels is a crucial part of fundraising success. This category covers strategies for Face to Face interactions, digital outreach, and residential canvassing, ensuring a seamless donor experience regardless of the medium.

Training & Performance

Providing structured training to your fundraisers and tracking performance through achievements and incentives is key to optimizing team performance.

Security & Compliance

Securing donor data is vital to ensuring compliance and building trust. This category covers the measures taken to protect sensitive information and process payments securely.

Payment Validation and Gateways

This category explains how payment gateways work, the validation steps involved, and different payment methods.

Data & Business Intelligence

Using data effectively is essential to improving campaign strategies and tracking retention rates. This category explains how to leverage your data for actionable insights.