Spam Detection

Carriers, regulators and handset manufacturers are at war with spam callers. Regulators are increasing penalties and carriers use sophisticated algorithms to detect them via calling patterns; but handset manufacturers are also making it easier and easier to report numbers, and to display reported numbers to their customers as such.

Your outbound CLI / phone numbers that you use for legitimate calls, may get reported by mistake.

This can happen where a donor gets a call from an unrecognised number…

• followed by more calls from unrecognised numbers, suddenly or unexpectedly and over a few days, and so they just block / report the number/s as spam; or
• they return the call to get a generic message or no message, realise it's a call center, and they report it (even worse, they might think their recent interaction with a charity means they're now 'on a list', cancel with a request to remove their details, and leave feedback for the number online); or
• they Google the number, read feedback it's spam or worse; so they block / report the number/s.

Sadly it just means they’ve had a negative experience, mistakenly or not. Fortunately many of these scenarios are avoidable.

Read how to avoid-number-reported-as-spam.