Supported Hardware and Software

While Evergiving can run on web browsers in a variety mobile devices we only support the use of:

• iPads using the Safari browser
• Android Tablets using the Chrome browser

They also must have Operating Systems that are still receiving updates.

Evergiving is developed to work on 9 inch screens and to the latest browser and operating system updates.

Recommended Devices

Whilst performance and stability have improved enormously, you get what you pay for. The cost of a single lost donor is likely more than savings made on the cheapest tablets available. If you are buying the cheapest tablet ranges please make sure you introduce them slowly, test them thoroughly and monitor their reliability. We strongly recommend using business grade devices.

You should only use fully supported versions of Android and iOS and keep the browsers updated. This is for the security of your donor data as much as to ensure you have the best experience of using the app. It means not purchasing or using devices that are on unsupported versions or too old/unable to upgrade to supported versions of Android. Please refer to the manufacturers documentation.

Data Connection

Data Usage

The Evergiving app is very lightweight, using around 40-50MB of data per month. The app requires only a few hundred KB to download the code and load a typical form. Each pledge submitted uses around 60KB of data.

While 1GB per month is usually sufficient for Evergiving, tablets used for other purposes (e.g., downloading charity images, videos, or creative content) may require more data. Ensure you have data usage controls in place, as Evergiving requires an internet connection for login but can work offline once logged in.

Troubleshooting Data Connection Issues

If you experience issues accessing the app over a mobile network, try these steps:

1. Reset Data Connection:

2. Turn off mobile data completely (e.g., switch to flight mode) for a few minutes and then switch it back on.

3. Hard Reset on iPads:

4. Turn off the iPad and eject the SIM card.
5. Restart the iPad without the SIM card, then turn it off again.
6. Reinsert the SIM card, turn on the iPad, and test the connection.

If the issue persists, contact your mobile carrier.

Working Offline

You can work offline after logging into the app while connected to a Wi-Fi network. Once signed in, you can continue to use the app offline for the rest of the day.

Best Practices and Tips

Avoid Private/Incognito Browsing Mode

Private browsing mode is not supported and can cause the app to behave unexpectedly. Ensure you are in normal browsing mode. The Safari menu bar will be black instead of grey if it is. Chrome's menu bar will go grey and show an icon of a man with a hat and glasses.

Avoid Full-Screen Mode

Running in full-screen mode is not supported and may cause errors. The fundraiser form is disabled in full-screen mode to prevent these issues.

Avoid Home Screen Bookmarks

Do not use a Safari bookmark added to the home screen, as it forces the app to refresh every time it is reopened. This can lead to usability issues, such as needing to reload the app after switching between apps and problems with offline storage.

Enable "Remember Me" on Login

Checking the "Remember Me" option when logging in prevents automatic logouts and retains form details if you switch between apps.

Use Another Browser for Web Surfing

We recommend installing another browser (e.g., Firefox) for general web browsing. This allows you to dedicate Safari or Chrome to running Evergiving without interference from other tasks.

Zoom into text

iOS and Android offer built-in accessibility features to magnify text for those who need larger text. You can adjust the text size by using:

• iOS Zoom feature, described here: Apple Accessibility Features.
  • Double-tap with three fingers to zoom in by 200%. You can adjust the magnification as needed.
• Android Magnification feature described here: Android Magnification.
  • Triple tap the or hold down both volume keys
    an
    For example, you might need to zoom in on the signature page to make it easier for donors to write their signature on the screen:

Troubleshooting

Regular Maintenance

While modern tablets are generally reliable, we recommend periodic maintenance to ensure smooth performance. Follow these steps:

1. Close all open applications to free up resources.
2. Ensure the tablet is running the latest version of iOS or Android.

If problems persist:

1. Close all applications and reload Safari or Chrome.
2. Restart the device. Hold down the power button until the restart button appears.
3. Test on another device of the same type. If the issue persists, contact support at support@waysact.com and provide details about the problem.

Disabling Auto-Correct

To disable auto-correct on an iPad or iPhone:

1. Go to Settings > General > Keyboard.
2. Toggle the Auto-Correction option off.

To disable auto-replace on a Samsung tablet:

1. Go to Settings > Language & Input > Samsung Keyboard > Auto Replace

Other Android devices should have similar settings here:

1. Open your device's Settings. It's typically shaped like a gear (⚙️).
2. Navigate to the Language & Input or System section, depending on your device's interface.
3. Select Keyboards or Virtual Keyboards.

Location Services Not Working

If your device isn't capturing location data at signup, it may be because the user denied access to Location Services. To reset Location Services:

• On iOS Go to Settings > Privacy > Location Services and reset the permissions.
• On Android go to Settings > Privacy & Security > Location Services and toggle it on

Restricting Web Browser to just accessing Evergiving

On Android a third party application may be needed. On an iPad you can enable website restrictions.

1. Follow these instructions from Apple: Enable Website Restrictions
2. Add Evergiving and other approved sites as needed.

Clearing Web Browser Cache

Over time cache data can use up space, show incorrect information or just cause the browser to be slow.

To clear the Android Chrome Browser:

1. Open the Chrome app on your Android device.
2. Tap the three-dot menu icon located in the top-right corner of the screen.
3. Select "History" and then tap "Clear browsing data."
4. Choose the time range for which you want to clear the cache and cookies. To remove everything, select "All time."
5. Ensure "Cookies and site data" and "Cached images and files" are checked.
6. Tap "Delete browsing data" to confirm.

To clear the browser cache in Safari:

1. Go to Settings > Safari.
2. Tap Clear History and Website Data.