Set up Auto Dial

1. In the Call Center Teams section, select the Default Outbound Number for your team.

1. Set Auto Dial to Yes in the Team Setup.

Once Auto Dial is enabled, agents will start their first call as usual. However, instead of a single hang-up button, they will see two options:

• One button to hang up and pause.
• Another to hang up and immediately dial the next record.

If the donor hangs up first, a 10-second countdown begins before Auto Dial starts the next call.

Agents can also pause Auto Dial, allowing them time to complete notes before restarting.