Call Center

The Call Center section helps manage and track call center activities, with the following pages:

• Call Lists: Organize and manage the lists of donors or leads that agents need to contact.
• Teams: Manage call center teams, assigning agents and setting up team-specific configurations.
• Offices: Manage the office locations that the call center operates out of, ensuring proper geographic coverage.
• Agents: Track and manage the agents working in the call center, monitoring their performance and assignments.
• Inbound Calls: Manage inbound call operations, including tracking and recording incoming calls for customer support and fundraising efforts.

Use the menu on the left for information on each of the sections.