Agents¶
Call Center agents (you might call them Fundraisers) make outbound calles, they can be either:
- Agents or
- Admin Agents
The Admin Agent has elevated permissions as shown in the table below:
| Permissions | Admin Agent | Agent |
|---|---|---|
| Create and Manage teams | ✅ Yes | ❌ No |
| Configure inbound calls | ✅ Yes | ❌ No |
| Configure Auto-Dial | ✅ Yes | ❌ No |
| View, create and edit Call Lists | ✅ Yes | ❌ No |
| Make outbound calls | ✅ Yes | ✅ Yes |
| Receive inbound calls | ✅ Yes | ✅ Yes |
| Access assigned calls | ✅ Yes | ✅ Yes |
| View personal call performance metrics | ✅ Yes | ✅ Yes |
| Listen to live calls | ✅ Yes | ❌ No |
| Listen to recordings | ✅ Yes | ❌ No |
View and Add Agents¶
Viewing, adding and editing Agents happens at Call Center > Agents.
Check Role¶
Admin Agents have a badge in the Admin column of the Agent Overview page as shown in the box below:
The agent view also has less options in the interface.
| Agent | Admin Agent |
|---|---|
 |
 |