Call List Prioritisation

Call list Tiers and weight and sort order and prioritisation help agents manage calling workflows effectively by determining which records are prioritised. Configuring values such as minimum time between calls, weighting, and list conditions ensures an efficient balance of workload and helps meet campaign objectives.

Call List Tiers and Weights

These are configured in the Call Center Teams section, multiple call lists can be added with specific weightings to control priority.

• Higher Weighting: Increases likelihood of selection by autodialler.
• Lower Weighting: Decreases likelihood of selection.

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Fill in from inhelp section in Call Lists

Call List Sort mode

The dialer will respect the priority of the Tiers and weights above but all being equal according to three sort modes:

• Oldest Records first
• Most Recent records first
• three

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Some kind of summary.