Skip to content

Set up Auto Dial

  1. In the Call Center Teams section, select the Default Outbound Number for your team.

auto_dial_default.png

  1. Set Auto Dial to Yes in the Team Setup.

auto_dial_yes_no.png

Once Auto Dial is enabled, agents will start their first call as usual. However, instead of a single hang-up button, they will see two options:

  • One button to hang up and pause.
  • Another to hang up and immediately dial the next record.

call_buttons_calling.gif

If the donor hangs up first, a 10-second countdown begins before Auto Dial starts the next call.

initiating_call.gif

Agents can also pause Auto Dial, allowing them time to complete notes before restarting.

auto_dial_buttons.gif