Face to Face Fundraising
Why is the Capture Location inaccurate?¶
Quote
"Please could we check out why this pledge ID is showing France as the capture location, this team is currently in England"
Evergiving always records the Capture Location from the device of the fundraiser or donor.
A number of things can cause the device's location to be inaccurate:
Small fluctuations can be explained by obstructions, weather, a lack of clear line of sight to a satellite and the signal bouncing around/reflecting. Devices often uses bluetooth or wi-fi to assist/estimate the location and in edge cases (relying on that 3rd party device location) could be way off. Same for cached or stale data, that can also cause substantial inaccuracies.
Wildly different locations as above can point to either:
- a bug or OS issue, most likely a completely busted GPS chip; or
- a VPN app - for work security or to counter-act geolocked games and video platforms.
- malware.
If solving those issues does not resolve the problem, a hard reset of the device maybe needed.